Shown Once

When your account is created, the access key appears on screen one time. If you navigate away from that page before saving the key, there is no way to retrieve it from the StatelessID side — only you can display it again, by regenerating.

When and where the key appears

Immediately after a successful checkout, you are forwarded to a confirmation page on statelessid.com. That page displays your access key — the full 32-character string — in a format you can copy. This is the only time the key is shown without any action on your part. The page exists specifically so you can save the key before doing anything else.

The key is not emailed to you. It is not sent in a text message. It is not shown anywhere else in the dashboard once you navigate away. The confirmation page is a one-time display; after you leave it, the server has no mechanism that presents the full key to you again.

This is true even if you have multiple accounts or registered multiple sites. Each account creates one access key, shown once on the confirmation page for that account. Site keys, which are different from the access key, are visible at any time in Dashboard → Settings → Script tab — but the access key is not kept in that panel.

Why the key is not retrievable after that page

The server stores a hashed form of your access key, not the key itself. When you log in, the system hashes what you submitted and compares that hash to the stored hash. If they match, you are in. The original unhashed key is not retained in a form the server can read back to you.

This design means that a data breach of the server does not expose your access key in readable form. Hashing protects you even if the underlying storage were somehow accessed. The consequence of that protection is that the server genuinely cannot show you your key again — there is nothing to show. The only key-display event that can happen is a regeneration, which creates a new key, hashes and stores that new key, and shows the new key to you once.

What to do the moment the key appears

Copy the key immediately and add it to your password manager. A password manager is the right home for it: it stores the string securely, makes it available across your devices, and lets you paste it directly into the login field without passing through the clipboard of an insecure application.

If you do not use a password manager, copy the key into a secure note application that encrypts its contents. Avoid storing it in a plain-text file, a Google Doc, a Slack message to yourself, or any tool that stores data unencrypted or shares it with a cloud service in readable form.

Do not take a screenshot of the confirmation page on a device that syncs photos to a shared cloud service. A screenshot of a 32-character access key in a synced photos library is effectively a public key. If you screenshot for convenience, delete the screenshot after you have moved the key to a password manager.

If you left the page before saving

If you navigated away from the confirmation page without copying the key, the only recovery path is regeneration. Regenerating creates a new access key, invalidates the old one, and shows the new key to you once on a new confirmation screen. See the regenerate article for the steps.

You will need to be able to reach the admin panel to regenerate. If you cannot log in because you lost the access key, and you also cannot reach the admin panel by another means, contact support with your account information to verify ownership before a manual key reset can be performed.

Troubleshooting

If you returned to the confirmation page URL by pressing Back in your browser and the page is blank or redirected, the page has already been consumed. It does not re-display on revisit. The access key is no longer obtainable from that page. Your options are: find where you saved the key (password manager, notes, email to self), or regenerate from the admin panel.

If you completed checkout successfully but do not see the access key on the page you landed on, check whether your browser was on a page that intercepted or redirected the confirmation URL — a browser extension, a privacy tool, or a corporate proxy that follows redirects in unexpected ways can occasionally cause the confirmation page to not render. In that case, reach out to support with proof of purchase to receive assistance with your account.

If you believe you saved the key but cannot find it, search your password manager's history, your notes applications, and any email drafts or sent messages you may have used as temporary storage. The key is a 32-character string of [0-9a-f] — a search for a long string of those characters may surface it. If the search fails, proceed with regeneration.