After Checkout

After a successful checkout, you land on a page that displays your access key. Copy that key before you do anything else. Your account is active immediately — no email confirmation, no waiting period.

The access key confirmation page

The page you land on after checkout has one purpose: showing you your access key. The key is a 32-character string of lowercase hexadecimal characters. It is displayed clearly and in a format you can copy. This is the only time the key is shown automatically — it will not appear again in this form unless you explicitly regenerate it.

Before you click anywhere else, copy the key and add it to your password manager. This step takes less than a minute and prevents the most common post-signup problem: arriving at the login page with no key to enter. If you navigate away from this page before saving the key, the only recovery option is regeneration — which requires reaching the admin panel first.

There is no countdown, no expiry warning, and no prompt to save the key. The page sits there until you navigate away. Take the time to copy carefully. Paste into your password manager, confirm the paste captured all 32 characters, and only then move on.

Your account is ready immediately

The moment checkout completes and you see the access key page, your account is live. You can log into the dashboard right now. There is no email verification step, no activation link to click, no support team reviewing the signup. The account is created, the key is issued, and the dashboard is open.

If you go directly to /login after saving your key and submit it, you land in an empty dashboard. Empty is correct at this stage — you have not yet registered any sites or installed any script tags. The dashboard is ready for your first site setup.

Setting up your first site

Once you are logged in, the first step is to register a site. A site in StatelessID corresponds to a domain you want to measure. During registration, you provide the hostname — the domain as your visitors see it in the browser address bar, such as example.com or www.example.com. The system issues a site key for that hostname.

After the site is registered, go to Dashboard → Settings → Script tab for that site. The tab shows the complete asset.js script tag, with your site key already in the data-k attribute. Copy that tag and paste it into every page template you want to measure. When a visitor loads one of those pages, a beacon fires and the visit count begins.

The site key is not the same as your access key. The site key goes in the public script tag. The access key stays in your password manager. Keep them in separate entries so you never confuse which is which.

If you navigated away before copying the key

If the confirmation page is gone and you did not save the key, you are locked out until you can regenerate. Regeneration requires accessing the admin panel, which requires logging in, which requires the access key. If you have no active session in another browser tab or on another device, contact support with your purchase information to begin account recovery.

Going forward after a recovery, the regenerated key will be shown once on a new confirmation screen — the same one-time display. Save it to a password manager before navigating away from that screen.

Troubleshooting

If you completed checkout but landed on a generic page rather than the access key confirmation page, the checkout processor may not have forwarded you correctly. Check whether a payment was recorded — look for a receipt in your email from the payment processor. If a receipt exists, the account was likely created; contact support with the receipt to retrieve your account access. If no receipt exists, the payment may not have gone through and the checkout should be retried from /pricing.

If you saved the key and can log in but your dashboard appears empty with no sites listed, this is the expected state for a new account. You have not registered any sites yet. Use the site setup flow in the dashboard to register your first domain and obtain its script tag. Visit counts begin appearing once the script tag is live on your pages and visitors load them.

If you see a sid-verify or sid-session error immediately after attempting to log in for the first time, see the errors/sid-verify and errors/sid-session articles for specific guidance. These errors have different causes than a login key problem and are resolved by different steps.