Recent Visits
The Live metric tile on the board shows the number of accepted page view beacons received in the last 15 minutes. It is the closest thing StatelessID has to a real-time view and the fastest way to confirm the script is active right now.
What the 15-minute window covers
Every time you load the board, the Live tile queries how many accepted beacons arrived in the 15 minutes before that load. The window is a sliding 15-minute lookback, not a fixed clock interval. If you load the board at 10:07, the window covers 09:52 to 10:07 in UTC.
The count is from accepted beacons only — the same set that increments your quota and appears in the daily chart. Beacons that were dropped as bots, dropped by the country allowlist, or dropped by the event-limit governor do not appear in the Live tile.
Because the window is 15 minutes wide, the number can look misleadingly low on sites with moderate traffic. A site that gets 200 visits a day averages about 2 visits per 15 minutes. A Live count of 1 or 2 is perfectly normal on such a site.
Using Recent visits to verify installation
The most direct installation test is to open an incognito or private browsing window, navigate to a page on your site that has the script tag, wait about 10 seconds for the beacon to be processed, and then reload your dashboard board. If the Live tile increments by one, the script sent a beacon that was accepted. If the tile stays at zero, the script is not delivering accepted beacons.
Run this test on the specific page you want to verify, not just the home page. The script tag must appear on every page you want to track. A page that was added after the initial install may not have the snippet if the snippet was only added manually to a subset of templates.
If the tile does not increment after the incognito test, open the browser's developer tools Network tab during the test visit. Look for a request to the StatelessID collector URL. If the request is missing, the script tag may be absent from that page's HTML. If the request is present but returns an error status, note the code and check the script-health and troubleshooting articles.
Zero is not always a problem
A Live count of zero does not mean the script is broken. It means no beacons arrived in the last 15 minutes. On a site with low traffic, especially at off-peak hours, zero is the expected state. Compare the Live tile to the Today tile and the by-day chart before concluding there is a problem.
A site that normally shows a non-zero Live count but is now showing zero during a busy period is worth checking. That kind of change is more diagnostic than a zero on a quiet Tuesday morning.
Recent visits and the script-health indicator
The script-health chip in the board header — the Live or Quiet label — is based on the timestamp of the last accepted beacon overall, not on the 15-minute window. A chip showing Live with a Live tile showing zero just means a beacon arrived more than 15 minutes ago but within the window the chip uses. Both signals are useful together; neither alone tells the complete story.
If the chip shows Live and the Live tile is zero, the site received a beacon recently enough to flip the chip but not within the last 15 minutes. This is common on quiet sites where a visitor arrived 30 minutes ago and no one has visited since.
If the chip shows Quiet and the Live tile is also zero, no beacon has been accepted in a significant period. This is the state where investigation is most warranted — check the script-health article for a systematic approach.
The Live tile and bot traffic
The bot filter runs before a beacon is counted, so bot traffic does not inflate the Live tile. A very large Live count on a site you know has low real traffic is worth examining. It might indicate a traffic spike from a campaign or a mention on a high-traffic site — or it might indicate that the bot filter is not catching a particular type of automated request. Check the Referrers card to see where the traffic is coming from.
The filter-impact panel shows bot drop counts for the full cycle. If bot drops are high but so is the Live tile, the bot filter is catching some automated traffic but not all of it. That is normal — no filter is perfect. The counts on the board reflect accepted beacons, which means some fraction of very sophisticated bots may be counted as real visits.
Troubleshooting
If the Live tile shows a large number but you have no active visitors, check the Referrers card for unfamiliar hosts. High traffic from a single referrer host in a short window often indicates a link was shared on a popular platform or a bot is crawling the site with scripts enabled.
If you run the incognito test and the tile does not change, also check that the page you visited is on the domain registered in your account. Testing on localhost or a staging domain will not increment the tile for your production domain account.